Zoom Video Communications, Inc. has introduced the Zoom Compliance Manager, a comprehensive tool designed to streamline file management, eDiscovery, legal holds, and data protection. This solution aims to assist organizations in complying with regulatory requirements and reducing risks associated with compliance in communications within the Zoom platform.
“Zoom currently provides compliance and information protection for enterprise customers within regulated industries such as financial services, healthcare, and the public sector, through integrations with key compliance providers in communications,” says Ritu Mukherjee, Head of Product Business Acceleration and Readiness at Zoom. “With Zoom Compliance Manager, we are enabling our customers to have an end-to-end experience (smooth purchase, easy setup, centralized management, and simplified support) with a comprehensive solution that addresses their compliance needs in communications across the Zoom platform.”
Addressing customer needs
Organizations nowadays face increasingly stringent regulatory requirements and compliance risks in communications, both internally and externally, which can result in hefty fines, legal liabilities, and damage to reputation. This highlights the critical need for solid compliance solutions that help organizations overcome these challenges. Zoom Compliance Manager, powered by Theta Lake technology, enables the reliable use of Zoom while maintaining regulatory requirements.
The key features of Zoom Compliance Manager include:
- Archiving and content capture: maximize the use of Zoom and comply with long-term record retention requirements with automatic capture of meeting data, AI summaries, phone recordings, team chat, whiteboard content, and more.
- eDiscovery: discover information on the Zoom platform through an easy-to-use interface, facilitating access to communication files and offering the ability to effortlessly analyze, assess, and export content.
- Legal hold: capture and retain communications from specific individuals and manage cases through a customized workflow, managing cases and data export requests as required by law.
Additionally, an upcoming version of Zoom Compliance Manager will include:
- Risk detection: monitor and detect spoken, written, or shared content at scale across all supported products through intelligent detection identifying regulatory, privacy, conduct, and security risks in what was said, shown, and shared to mitigate risks.
- Data loss prevention: identify and mitigate potential risks in communication workflows using custom and predefined policies through comprehensive monitoring and analysis.
Zoom Compliance Manager provides compliance capabilities across the entire Zoom platform, including AI Companion, meetings, team chat, phone, whiteboard, rooms, webinars, events, and contact center. Zoom Compliance Manager is available as an add-on for Zoom customers with a paid plan.
Integration with other Zoom products, including Workvivo, Zoom Revenue Accelerator, Mail, Calendar, and others, will be available later this year.
Harnessing Theta Lake as a leader in compliance and security
Zoom Compliance Manager integrates Theta Lake’s proven compliance solution, a leader in digital communications governance providing modern security and compliance solutions for communications. Through specific enhancements from Zoom, customers will benefit from Theta Lake’s compliance capabilities while enjoying a seamless experience on Zoom through the admin console.
“Our enhanced compliance and security capabilities for Zoom, along with the ability to leverage Theta Lake technology, represent a significant milestone in our partnership,” says Anthony Cresci, Senior Vice President of GTM and Partnerships at Theta Lake. “With this new offering, we can provide organizations with seamless and efficient access to communication and collaboration capabilities that include compliance record-keeping, archiving, searching, monitoring, and data protection. I am incredibly proud to expand the value and innovation our partnership has achieved for our joint customers.”