In a strategic move that promises to transform the landscape of enterprise communications, Zoom Video Communications, Inc. and Mitel have announced a pioneering partnership. This collaboration is designed to offer communication and collaboration solutions powered by artificial intelligence (AI) to businesses worldwide.
Key features of the partnership include:
– Zoom-first experience: It will be introduced within Mitel’s hybrid portfolio, including full access to the Zoom Workplace platform.
– Seamless integration: The Zoom-Mitel offering will provide a fully integrated experience without the need for additional plug-ins.
– Access to Zoom Phone: Users will be able to utilize Zoom Phone with built-in support for Mitel PBX platforms, both on-premises and in the cloud.
– Boost to productivity: Mitel’s 70 million end users will have the opportunity to enhance their collaboration experience with access to Zoom AI Companion, Meetings, and Team Chat.
This partnership comes at a crucial time, as 82% of business leaders plan to flexibilize their work styles in the next two years. Additionally, 91% of companies are prioritizing a hybrid approach to their enterprise communications, seeking a balance between control and flexibility.
Eric S. Yuan, founder and CEO of Zoom, stated: “Together, Zoom and Mitel are now able to address the largest segment of the current communications market, particularly in EMEA, strengthening growth potential and enabling more users worldwide to reimagine the ways they work.”
Tarun Loomba, president and CEO of Mitel, said: “Flexibility and choice are at the heart of every Mitel solution, and the partnership with Zoom reinforces our ability to deliver on that promise for customers worldwide.”
Dave Michels, founder and chief analyst of TalkingPointz, commented on the partnership: “Mitel offers powerful private cloud voice solutions and Zoom has excellent enterprise video and team chat. Together, they create a seamless solution without imposing an integration burden on the customer.”
The joint solution will be available to customers in the first half of 2025. The collaboration plan will be developed in multiple phases, with advanced features in development and planned continuous improvements.
This partnership between Zoom and Mitel marks a significant milestone in the evolution of enterprise communications, promising an era of increased flexibility, productivity, and collaboration driven by artificial intelligence.