Xerox has taken a significant step to position itself as a key player in cybersecurity for small and medium-sized businesses. The company announced Xerox TriShield 360 Cyber Solution, a unified offering that combines advanced detection technology, 24/7 monitoring, and cyber insurance coverage, specifically designed for the fabric of SMBs and medium-sized organizations.
The solution leverages Palo Alto Networks’ Cortex XDR platform for the technological component, Lumifi’s Security Operations Center (SOC) for continuous surveillance, and cyber insurance policies crafted by The Hartford and channeled through Aon. The goal is to provide SMBs with enterprise-level protection without requiring them to independently coordinate multiple providers and tools.
A response to the cybersecurity gap in SMBs
The underlying message is clear: cybersecurity and digital risk management are no longer issues solely for large multinationals. Small and medium businesses are increasingly vulnerable to ransomware, data theft, business disruptions, and regulatory penalties but often lack specialized internal teams and the budget to build their own SOC.
Xerox presents TriShield 360 as an answer to this gap. Munu Gandhi, President of Xerox IT Solutions, emphasizes that the aim is to put “the same level of protection that large companies depend on” into the hands of SMBs, packaged as a managed service within Xerox’s trusted ecosystem and its network of partners.
The offering is designed for both the “tens of thousands” of clients already directly managed by Xerox and those served through its channel, which now includes Lexmark’s distribution ecosystem following its acquisition in 2025.
TriShield 360: technology, monitoring, and insurance in one package
The solution is structured around three pillars that, combined, aim to cover the entire risk cycle: prevention, technical detection and response, and financial support in case of an incident.
1. Detection and response with Cortex XDR
On the technological front, TriShield 360 relies on Cortex XDR, Palo Alto Networks’ extended detection and response platform. This technology consolidates telemetry from endpoints, infrastructure, and networks to identify anomalous behavior and advanced threats.
Recent tests in the AVC EPR report suggest Cortex XDR has achieved a 99% efficacy rate in threat prevention and response, reinforcing its position as an alternative to traditional antivirus approaches or isolated tools.
The platform incorporates AI-driven analytics and automated responses, enabling actions such as isolating compromised devices, cutting suspicious connections, or applying containment rules without constant manual intervention. For SMBs with limited IT teams, this automation can be the difference between a minor incident and a major breach.
2. Continuous monitoring via Lumifi’s SOC
The second key component is around-the-clock monitoring. Xerox TriShield 360 integrates Lumifi’s Security Operations Center (SOC) services, operating 24/7.
This SOC handles:
- Monitoring security alerts and events in real-time.
- Correlating signals from different systems.
- Prioritizing incidents and coordinating response efforts.
For SMBs, this provides the equivalent of having an external team of analysts continuously overseeing their environment, without the need to build and maintain an internal security operations center—something often beyond their budget and talent pool.
3. Cyber insurance and incident response with The Hartford and Aon
The third component involves risk transfer. Xerox has integrated cyber insurance coverages within TriShield 360, provided by The Hartford and channeled through broker Aon.
These policies are tailored for small and medium enterprises, covering areas such as:
- Managing data breaches and breach response.
- Coverage against ransomware and extortion attempts.
- Business interruption caused by an attack.
- Regulatory compliance regarding data protection and other statutory obligations.
The idea is that, beyond technical prevention and management, businesses also have financial backing and response services ready when things go wrong. In an environment where a serious attack could jeopardize a company’s continuity, this component is increasingly valued by insurers, regulators, and boards of directors.
Less “siloed pieces,” more integrated platform
One of the key messages from Xerox regarding TriShield 360 is a reduction in complexity. Many SMBs have been adding security tools reactively: one antivirus here, a managed firewall there, backup solutions, maybe a secure email service… but without a unified view.
This accumulation of disparate tools often results in:
- Overlapping functionalities and inefficient costs.
- Blind spots where no product offers complete visibility.
- Difficulties managing alerts and prioritizing incidents.
TriShield 360 aims to solve this by offering a turnkey solution that integrates advanced detection, 24/7 operation, and cyber insurance under a single umbrella. For Xerox and its channel, this also simplifies the business model: rather than selling and coordinating multiple products, a more coherent cybersecurity service aligned with client outcomes is provided.
Xerox strengthens its position as a provider of solutions beyond printing
The launch of TriShield 360 Cyber Solution aligns with the transformation Xerox has been driving for years to move beyond being seen solely as a printing company. The company now describes itself as “services-led, software-enabled,” focusing on hybrid work, document digitization, and increasingly, IT and cybersecurity services.
The 2025 acquisition of Lexmark further reinforces this strategy by expanding its channel reach and installed base across corporate, educational, and healthcare sectors. With this network of clients and partners, solutions like TriShield 360 have fertile ground to grow—especially in markets where SMBs must rely on trusted providers to modernize their infrastructure.
Impact for IT managers and SMB leaders
For IT managers, CEOs, and SMB executives, the emergence of solutions like Xerox TriShield 360 Cyber Solution could reshape how digital risk is managed.
Instead of accumulating point tools, the focus shifts to:
- Managed services with clear SLAs.
- Integrated insurance coverage that facilitates discussing risk in terms of financial impact.
- Partnerships among leading vendors (Palo Alto Networks), service providers (Lumifi), and specialized insurers (The Hartford, Aon).
It’s still to be seen how pricing, coverage levels, and customization options will position this offering, but it clearly reflects a market trend: combining cybersecurity, observability, and cyber insurance into integrated solutions tailored to the SMB segment, which until now had to cobble things together reactively.
Frequently Asked Questions (FAQ)
What exactly is Xerox TriShield 360 Cyber Solution?
It’s a unified cybersecurity solution for small and medium-sized businesses that combines three main components: detection and response technology based on Cortex XDR from Palo Alto Networks, continuous 24/7 monitoring managed by Lumifi’s SOC, and cyber insurance coverages provided by The Hartford and managed through Aon. Its goal is to deliver enterprise-level protection in a packaged, easier-to-manage service.
Who is this Xerox solution aimed at?
TriShield 360 is designed for the broad ecosystem of SMBs and mid-sized companies served directly by Xerox and through its partner network, including Lexmark’s channel. It is especially targeted at organizations without dedicated cybersecurity teams but needing to strengthen their security posture and incident response capabilities.
How does Cortex XDR compare to traditional antivirus in this offering?
Unlike solutions based solely on signature-based antivirus, Cortex XDR consolidates telemetry from endpoints, networks, and infrastructure to detect anomalous behavior and advanced attacks, supported by AI-driven analytics and automated responses. Third-party testing indicates prevention and response efficacy rates of 99%, positioning it above purely reactive, signature-based models.
How does cyber insurance integrate into Xerox TriShield 360?
The solution includes tailored cyber insurance policies from The Hartford, channeled through Aon. These cover breaches, ransomware incidents, business interruptions, and regulatory compliance, providing financial protection and response support when incidents occur, complementing technical defenses and monitoring.
via: news.xerox