Wildix, a leading company in the Unified Communications (UCaaS) market and positioned for the third consecutive year as a Niche Player in the Gartner Magic Quadrant for UCaaS, will participate in the Aslan 2024 Congress, which will take place on April 17 and 18 at the IFEMA Congress Center in Madrid. The company will showcase its innovative unified communications solutions at booth 72, highlighting the importance of promoting the use of efficient artificial intelligence in the digital workplace and the benefits of having a service that offers this integrated AI natively.
“Currently, there is a resurgence of unified communications through the application of AI as a communication tool,” says Daniel Asensio, Country Manager of Wildix. “At Wildix, we are very proud to be the only company in the UCaaS sector that integrates artificial intelligence functionalities natively, as we do in solutions like x-bees, which already generates summaries and offers instant voice-to-text transcriptions. This is just the first step and example of the upcoming benefits that AI will offer to the telecommunications sector,” Asensio explains.
The main advantages of efficient AI in the digital workplace include a clear improvement in operational efficiency based on quick and reliable decision-making, resulting in enhanced productivity. It also leads to improved ergonomics of the digital workplace, unified processes, and added value.
For customers, it allows for a personalized experience and real-time information, ensuring speed of response and reduced management time. All of this ultimately builds greater trust in omnichannel services.
“At Wildix, we know that with AI we can help companies stay competitive in an increasingly digitalized and changing business environment. With our solutions and thanks to technological advancements related to AI, we seek to facilitate system integration, guarantee security by design, detect malicious activities in business communications, and provide other benefits such as Insights and real-time call and meeting transcriptions,” Asensio explains. “All our solutions enable organizations to overcome the resistance and complexity of the work environment, transforming corporate communications and improving automation and user experience through virtual assistance,” he adds.
In 2024, Wildix has been recognized in the prestigious Telecom Awards for 2024. This achievement highlights the company’s leadership in the telecommunications sector, particularly as the first company to seamlessly integrate WebRTC technology into a UC platform. The company received the Gold Award in the WebRTC category, reinforcing its pioneering role as the first to integrate WebRTC into UCaaS, showcasing over a decade of innovation. They also received a Bronze Award in the Enterprise Service category, recognizing Wildix’s strategies to empower channel partners and enhance business operations through innovative communication tools.
Wildix will be present at Aslan 2024 at booth 72. Daniel Asensio will be available for media interviews during the event and will present “AI in the Digital Workspace” at the Digital Workspace space on Wednesday, April 17 at 12:50.