The recent entry into force of the Interoperable Europe Law marks a significant milestone in the evolution of the European digital single market. Approved by the Council of Ministers on February 27, the legislation is presented as a comprehensive solution to improve the connectivity and efficiency of digital public services through better interoperability and cross-border data exchange. With an implementation horizon set for 2030, the law promises to make the lives of citizens, businesses, and Public Administrations easier.
The European Commission (EC) has emphasized the importance of this law, highlighting that it is essential for an operational digital single market and for a more effective application of public policies in sectors such as justice, health, and transportation. The law promises significant annual savings, estimated at up to 5 billion euros, thanks to the efficiency that the new regulation will bring.
The new regulation introduces several disruptive changes. Among them, reducing phone waiting times to a maximum of three minutes, banning the exclusive use of automated answering machines, and implementing stricter deadlines to respond to inquiries and complaints. Additionally, it is established that 95% of calls must be answered in less than three minutes and complaints resolved in no more than 15 days.
In an effort to adapt public administrations to this new digital reality, the law also establishes the creation of a multi-level cooperative framework to promote collaboration and the exchange of interoperable solutions. Mandatory interoperability assessments will be introduced from the design phase, and a single portal will be created to facilitate the exchange and reuse of reliable solutions among administrations.
This set of measures reflects a deep commitment to innovation and the digitalization of public services in Europe. With the implementation of the Interoperable Europe Law, the EC aims not only to improve the connectivity and efficiency of public services but also to ensure that Europe remains a leader in digital transformation worldwide, promoting a more integrated and efficient environment for all its citizens and businesses.
References: [Administración Electrónica](https://administracionelectronica.gob.es/pae_Home/en/pae_Actualidad/pae_Noticias/2024/Abril/noticia-2024-04-12-Entra-vigor-Ley-Europa-Interoperable-.html) and [European Commission](https://ec.europa.eu/commission/presscorner/detail/es/ip_23_5730).