The open-source company introduces a premium support offering focused on meeting the European Union’s regulatory and digital sovereignty requirements.
SUSE, a global leader in open-source solutions for enterprises, officially announced SUSE Sovereign Premium Support, a new technical support service specifically designed for environments requiring digital sovereignty within the European Union. This offering, embodying their philosophy of “open by design, sovereign by choice,” aims to address the increasing demand from businesses and institutions facing new regulatory frameworks and growing geopolitical risks.
A strategic response to the need for digital sovereignty
According to IDC data, more than 80% of organizations in Europe are already using sovereign cloud solutions or plan to do so by 2025. Against this backdrop, SUSE’s new proposal intends to provide European companies—especially those in sensitive sectors like defense, public administration, or law enforcement—with advanced technical support based solely in Europe, in terms of both personnel and infrastructure.
“Our expertise in the field, combined with our deep European roots and global capabilities, uniquely positions us to offer the level of control and resilience our customers need over their data, operations, and technology,” stated Dirk-Peter van Leeuwen, CEO of SUSE.
Key features of SUSE Sovereign Premium Support
The new service includes:
– Support engineers and service managers assigned, all based in the EU.
– Storage and management of support data in networks and servers located within the European Union.
– Controlled access to data and encryption during incident resolution processes.
– Integration with all SUSE platforms, including SUSE Linux, Rancher, Edge, and AI Suites.
Unlike conventional services, this support is specifically tailored to comply with European regulations, which is essential for organizations subject to laws like GDPR, NIS2 Directive, or the upcoming EU Data Regulation.
A move aligned with market demands
In recent years, digital sovereignty has become a central theme on the European tech agenda. The concept, covering everything from data control to operational and infrastructural autonomy, has gained momentum due to a combination of factors:
– Geopolitical fragmentation and global tensions in technology.
– Regulatory pressure to protect sensitive data within European borders.
– The need for resilient infrastructure, especially in critical sectors.
“2025 promises to be a decisive year, as geopolitical and economic uncertainties have emphasized the importance of sovereign technological solutions,” said Rahiel Nasir, IDC Research Director and lead analyst on digital sovereignty worldwide.
A commitment to technological independence
SUSE has been reinforcing its commitment to digital sovereignty for years through its open-source development model and collaborations across Europe. This new service is not just a technical upgrade but a strategic move to ensure clients can operate on their own terms, fully controlling their infrastructure without relying on third parties outside the EU.
“Our philosophy at SUSE, rooted in openness and sovereignty, has enabled us to deliver solutions aligned with the increasing demands of our European clients. This premium support strengthens that direction,” declared Udo Wuertz, CDO and Fellow at Fsas Technologies Europe.
A strategic vision beyond support
SUSE Sovereign Premium Support arrives at a time when sovereign digitalization is no longer just a political ideal but a business and technical necessity. With this new offering, SUSE solidifies its role as a key player in developing a European tech ecosystem prioritizing control, privacy, and resilience against the challenges of today’s digital landscape.
source: https://www.suse.com/news/suse-eu-sovereign-premium-support-launch/