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A survey by Entelgy reveals a growing acceptance of autonomous artificial intelligence, although concerns about personal data collection persist.
The implementation of artificial intelligence (AI) agents is steadily advancing in the daily and professional lives of Spaniards. This is highlighted by a survey conducted by Entelgy, a technology consulting firm specializing in digital transformation, which shows an increasingly favorable perception of these autonomous systems capable of executing complete tasks without constant human supervision.
According to the study, 60.2% of workers are already aware of the existence of AI-based agents, and 55.6% would be willing to receive their help in daily life. Acceptance is even higher in the workplace, where 61.8% of respondents see them as allies to facilitate their tasks.
Agents that Decide for Themselves
Unlike assistants like ChatGPT, AI agents not only respond to instructions but also make autonomous decisions based on their environment and goals, performing complex functions from start to finish. This technological evolution is beginning to be seen in areas such as medical consultations, customer service, or hiring processes.
The Entelgy survey highlights that young people aged 18 to 29 lead in awareness of these systems: 73.3% claim to be familiar with them, confirming the rapid normalization of the AI concept among new generations.
Adoption Accompanied by Caution
Despite this openness, distrust remains. 45.3% of respondents would not feel safe interacting with an AI agent in important situations like a medical consultation or legal advice. Additionally, 37.7% would only trust them if they can verify the responses with a human professional, revealing a clear need for support and oversight in critical moments.
In this sense, privacy emerges as the main obstacle to mass adoption. Eight out of ten workers express concern about potential personal data collection, reflecting the growing social interest in ethical and transparent AI, in line with the European debate on regulating these technologies.
Empathy and Ethics: Irreplaceable Attributes
The majority of Spaniards view with skepticism the possibility that AI agents could completely replace humans. Although 64.1% believe they could substitute us in certain areas, a large percentage believes that they still lack fundamental qualities such as empathy (72.9%) or morality (70%).
Only 6.3% believe that AI agents already possess what is necessary to match humans, a figure that confirms that social perception wavers between technological fascination and the need for clear ethical boundaries.
Sectors with the Highest Potential for Improvement
Respondents also identified areas where AI agents could enhance the user experience. They highlighted:
- Entertainment (58.3%)
- Customer Service (47.4%)
- Education (33.2%)
- Medicine and Health (29.5%)
- Security (29.2%)
- Finance (26.5%)
For Entelgy, these results reflect that society is open to the responsible and ethical use of AI, provided that there is transparency, data protection, and adequate oversight.
“We are at a decisive moment where AI begins to integrate into real processes of our daily and professional lives. This survey shows that citizens are open to its use, but they also demand transparency, security, and an ethical approach in its development,” emphasize representatives from Entelgy.
About Entelgy
With over 20 years of experience and a team of 2,000 professionals, Entelgy is defined as a human-centered technology consulting firm. Its mission is to build an improved reality through the harmony between people and technology, with solutions based on artificial intelligence, change management, and digital adoption, operating in Spain, Latin America, and the United States.
via: entelgy