Salesforce has signed a definitive agreement to acquire Tenyx, a company specializing in the development of AI-powered voice agents that offer natural and engaging conversational experiences. This acquisition aims to transform customer service by integrating innovative voice solutions into Salesforce’s portfolio.
Once the acquisition is completed, Tenyx will enhance Salesforce’s current capabilities in autonomous agents, specifically in the area of Agentforce Service Agent, by incorporating their advanced AI voice solutions designed for customer service use cases. With Tenyx’s expertise, Salesforce aims to advance its AI-driven solutions, providing more intuitive and seamless customer interactions.
Tenyx co-founders Itamar Arel (CEO) and Adam Earle (CTO), along with their team, will join Salesforce after the acquisition closes, contributing to the future development of Salesforce’s agent offerings. The integration of Tenyx’s deep expertise in voice AI with Salesforce Service Cloud positions Salesforce to set new standards in customer experience.
This acquisition underscores Salesforce’s commitment to revolutionizing customer service through artificial intelligence, reflecting their dedication to offering next-generation customer service solutions. The transaction is expected to be completed in Salesforce’s fiscal year 2025 third quarter, ending on October 31, 2024, subject to customary closing conditions.