In today’s digital environment, effective network performance monitoring and observability have become essential for organizations seeking to ensure a smooth digital experience and robust security. The expansion of remote work, cloud services, and complex network architectures has tested traditional monitoring tools, which often do not provide complete visibility or actionable insights.
In response to these needs, Riverbed has launched NPM+, an innovative cloud observability service that offers visibility for both edge and cloud networks, and has enhanced its Riverbed IQ automation solution, powered by AIOps. The EMA Impact Brief 2024 report underscores the importance of these new solutions, highlighting advances in automation and AI-based network observability to address these emerging challenges.
Here are the highlights of the report:
NPM+: Next-generation network observability
Riverbed NPM+ is a SaaS observability solution designed to provide detailed visibility of network performance from any client or server endpoint. Leveraging the new Riverbed Unified Agent, NPM+ passively monitors IP connections and TCP before and after data encryption, providing IT administrators with detailed information on all network traffic. This includes monitoring remote users, cloud traffic, and traffic within zero trust edge network access services.
Its key features include:
– Complete visibility: NPM+ illuminates critical blind spots in network performance, particularly for remote users and cloud-based services.
– Granular monitoring: IT managers can monitor performance by user, system name, application process, etc.
– Reduction of administrative overhead: By using the Riverbed Unified Agent, NPM+ offers a streamlined approach to network performance monitoring, eliminating the need for additional agents and reducing complexity.
Riverbed IQ: AI-driven automation
Riverbed IQ, an AIOps solution introduced in 2022, has been enhanced with a new runbook editor for no/low code automation. This tool analyzes telemetry from Riverbed observability solutions and third-party tools, detects anomalies, correlates events, and performs root cause analysis. The runbook editor allows IT operations teams to automate actions based on AI-derived insights through a drag-and-drop interface. Key components include triggers, actions, and outputs, predefined integrations, and proactive troubleshooting capabilities.
Responding to modern IT challenges
Riverbed updates meet the needs of modern IT operations teams. According to the Enterprise Management Associates (EMA), 87% of IT organizations are allocating budgets to improve network experience monitoring for remote workers. Traditional tools like remote desktop access and endpoint monitoring do not provide complete network visibility. Riverbed’s NPM+ and Aternity endpoint monitoring solutions, leveraging the new Unified Agent, offer a streamlined approach with lower administrative costs. Additionally, 57% of network teams expressed a desire for AIOps solutions with low-code interfaces for creating runbook automation. Riverbed IQ directly addresses this need, supporting smart alerts, escalations, and self-healing networks, making it a valuable asset for IT operations seeking efficiency and reliability.