A network update is reportedly behind the issues that have left thousands of users without service since early morning. Several communities have activated alternative emergency phone lines due to the failure of the 112 service.
The fiber optic network of Movistar and O2 has suffered a serious technical incident since the early hours of Tuesday morning, affecting thousands of users in various parts of Spain. The issue, caused by a network update carried out by Telefónica, has led to particularly sensitive consequences, including the failure of the 112 emergency service in several autonomous communities.
Among the most affected areas are Madrid, Zaragoza, Sevilla, Málaga, Cádiz, Asturias, and Algeciras, according to reports from users who have shared their situations on forums, social media, and local media since the early hours of the day. While service has been partially restored in some areas, others continue to experience unstable internet connectivity.
One of the most alarming effects of this failure has been the interruption of the 112 emergency phone service in regions like Aragón, the Basque Country, Extremadura, and the Valencia Community, forcing regional governments to activate alternative emergency lines for citizens to communicate in urgent situations.
Official sources from Telefónica have confirmed that this is a “localized impact on the services of some companies” resulting from an “infrastructure update,” and that technical teams are “working to resolve the issue as quickly as possible.”
Most affected users have reported problems with fiber optic and landline connections, particularly with PPPoE access failing to authenticate, according to error messages detected by routers like the FritzBox or MitraStar supplied by Movistar. In contrast, mobile data networks and cellular calls appear to be functioning normally in most regions.
In addition to individual users, the problem has impacted business systems and institutional services, such as Correos, whose employee access system has also reportedly gone inoperable in several areas of the peninsula.
On platforms like Bandaancha.eu, dozens of users have confirmed total or partial outages. Examples include:
– “Sevilla: multiple neighborhoods without service with O2 and Movistar since 3:22 AM.”
– “Zaragoza (Parque Goya 2): no connection since 4:00 AM with PPPoE authentication error.”
– “Valsequillo (Las Palmas de Gran Canaria): total outage.”
– “Asturias, industrial areas: inactive fiber, but mobile data working.”
– “Jerez, Cádiz: no problems.”
– “Barcelona, L’Hospitalet, and Terrassa: no incidents reported so far.”
Despite the severity of the incident, the operator has not issued an official statement detailing the exact reasons for the outage or provided an estimated resolution time. However, some users have begun to recover service intermittently, indicating that progress is being made.
This new incident adds to other recent disruptions in Movistar’s service, some also attributed to network updates. The situation has generated criticism among customers, particularly regarding the management of these incidents and the lack of official real-time information channels.