The new solution allows managed service providers (MSPs) to centralize client management, security, monitoring, and automation on a single scalable and modular platform.
ManageEngine, the enterprise IT management division of Zoho Corporation, has announced the launch of MSP Central, a unified platform specifically developed to modernize and consolidate the operational infrastructure of managed service providers (MSPs). This new product addresses the growing need in the industry to scale operations without sacrificing efficiency or service quality.
The platform is designed to tackle key challenges faced by MSPs in a global market that, according to estimates, will exceed $511 billion by 2029. MSP Central aims to eliminate tool fragmentation, enabling management of monitoring, service automation, threat protection, device management, and server performance from a single remote environment.
One Environment for Multiple Needs
“We wanted a tool that brought together everything the team needed without adding complexity or locking us into a rigid stack,” explains Edgar Martínez, manager of EvolutionIT in Chile, one of the first companies to adopt MSP Central. “Previously, our technicians had to switch between multiple consoles just to resolve an incident.”
MSP Central integrates advanced features such as RMM (Remote Monitoring & Management), professional service automation (PSA), server monitoring, endpoint security, and AI-driven automation, all within a modular and multi-tenant architecture.
Key Features of MSP Central
- Modular and Scalable Architecture: allows adoption of only the necessary components, without forced licensing or closed packages.
- Remote and Multi-tenant Management: complete visibility of assets, patches, and proactive resolution in Windows, Linux, and virtual environments.
- Integrated PSA: ticket management, contracts, SLAs, billable time, and billing in unified workflows.
- Advanced Endpoint Security: control of devices and applications, anti-ransomware protection, vulnerability analysis, and browser security.
- Server Monitoring: automated alerts, in-depth metrics, and compatibility with databases and critical systems.
- AI Automation: sentiment analysis, intelligent alert correlation, predictive thresholds, and automatic ticket summaries.
- Integration with External Tools: over 20 available connectors with open APIs and compatibility with Zoho and third-party solutions.
- Marketplace Ready for Integrations: designed for deployments in cloud ecosystems and channel partnerships.
A Long-term Vision for MSPs
According to Mathivanan Venkatachalam, vice president of ManageEngine, “MSP Central represents the first step in our long-term strategy to unify all our tools under a single platform designed for service providers. It’s a solution designed to grow at the pace of our clients, eliminate operational friction, and strengthen both security and technical team efficiency.”
The future roadmap for the platform includes deeper integrations with SIEM systems, privileged access management, advanced analytics, and increased compatibility with partner ecosystems and enterprise applications.
About ManageEngine MSP
The ManageEngine MSP suite consists of exclusive solutions for service providers, including identity and access management, RMM, PSA, and cybersecurity.
About ManageEngine
ManageEngine, a division of Zoho Corporation, is a leading provider of IT management solutions that help organizations around the world optimize their operations, whether with internal teams or as part of a managed service.