Lumen Technologies (NYSE: LUMN) has announced a new strategic alliance with Google Cloud to enhance its artificial intelligence (AI) capabilities and accelerate its digital transformation. This collaboration will enable Lumen to optimize its operations and provide technological innovations to billions of Google users worldwide.
Digital Twin: Technology Driven by Google Cloud
Through this partnership, Lumen has implemented its Lumen® Digital Twin technology, a platform that leverages Google Cloud’s infrastructure to provide real-time data and analytics across its network. The tool allows for anticipating network issues and proactively resolving them before they impact customers, thereby improving operational efficiency and user experience.
“Transforming our operations is crucial to delivering quality service and increasing the efficiency of our business,” said Dave Ward, Chief Technology and Product Officer at Lumen. “Google Cloud’s AI expertise and technology are essential for us to use Lumen Digital Twin as a tool to test new capabilities before deployment.”
The use of Vertex AI, Google Cloud’s advanced AI platform, and Gemini models will enable Lumen to enhance customer support, optimize field technician assignments, and improve search functionalities on its website, resulting in cost reductions and more efficient service.
Network Expansion with Lumen Private Connectivity Fabric℠
As part of the agreement, Google Cloud has chosen Lumen to expand its network capabilities by utilizing Lumen’s diverse network. Lumen Private Connectivity Fabric℠ will provide dedicated access to Lumen’s existing fiber optic infrastructure and facilitate the installation of new fiber along both current and new routes. This step addresses the growing demand for Google Cloud services and AI-driven applications.
Bikash Koley, Vice President of Global Networks and Infrastructure at Google Cloud, stated, “We are at a pivotal moment where artificial intelligence is driving real transformations in businesses, and we are excited to partner with Lumen to deliver real-time operational improvements and generate significant outcomes for organizations around the world.”
Boosting Digital Transformation in the AI Economy
Lumen Technologies is increasingly positioning itself as a trusted network for artificial intelligence, integrating tools and technology from Google Cloud to lead digital transformation. With this focus, the company aims to meet current connectivity demands and establish a solid foundation for the future of the AI economy.