The Intel vPro® platform stands out not only for its remote device management capabilities, but also for its contribution to sustainability and data security.
The implementation of Intel vPro® at OSDE has brought a number of tangible benefits, both in terms of energy efficiency and cyber security. The platform allows for the implementation of centralized energy-saving policies, facilitating remote suspension or shutdown of devices when not in use. This not only optimizes energy usage, but also promotes sustainable practices within the organization.
Security and Data Protection
Intel vPro® offers advanced security features, such as identity protection and protection against firmware threats. These features are crucial for protecting endpoints against malicious attacks, including those based on ransomware. The platform works in conjunction with antivirus software to detect and neutralize threats, providing an additional layer of defense for sensitive data.
EMA: Efficient Remote Management
One of the standout tools of the platform is the Endpoint Management Assistant (EMA). EMA has proven to be essential for OSDE, resolving 55% of tickets that enter the Support Center. This solution allows for remote connection to users’ computers through the cloud, facilitating the automation and optimization of system management and technical support tasks. This eliminates the need for support staff to travel and minimizes prolonged disruptions.
Noemi Paez, Head of Help Desk at OSDE, highlighted the effectiveness of EMA: “With the implementation of this tool, unlike other remote management options, we have the ability to view the user’s two monitors, we can even have control of the device or switch sessions.”
User Experience
The intuitive interface of EMA makes it easy to use for both users and IT teams. Daniel Stahli, IT Manager at the Rosario Branch of OSDE, commented: “The EMA tool was accepted by both users and IT managers. It is easy to use and allows us to connect remotely to devices quickly, which facilitates support management. Installation on devices is simple and we do it gradually according to the users’ needs.”
Benefits for the Organization
The integration of vPro and EMA has provided OSDE with a comprehensive solution that has significantly improved the experience of its employees. This strategic implementation of technology has demonstrated the transformative power of advanced remote management and security tools in the business environment.
About OSDE
OSDE, the first network of medical assistance services in Argentina, offers its members the freedom to choose the best available medical care. With an open plan program, OSDE members have direct access to the best healthcare service simply by presenting their ID and membership card. This approach ensures that each member can decide where and with whom to receive care when needed, promoting an ideal relationship between the organization and its members.