In daily work, communication doesn’t always flow as smoothly as desired. It’s common for teams to jump repeatedly between email and chat, and each time they switch screens or windows, some context is lost. This can be very frustrating: important links getting lost after meetings, conversations happening across different channels, leading to more confusion and slower processes.
This fragmented way of communicating isn’t just an inconvenience—it becomes a barrier that causes strategic information and valuable time to be lost. Instead of relying on isolated tools, teams need a unifying connection that links meetings, messages, and files within a single environment. That’s precisely what Zoom Team Chat offers.
Furthermore, since it’s included within the Zoom Workplace license, there’s no need to manage additional contracts or scattered budgets. With the platform’s ongoing enhancements—including increased automation with AI Companion, multi-platform connectivity, and a simpler interface—teams can stay better coordinated, keep up to date, and access everything from one place.
Keeping everyone informed
Let’s face it—employees don’t have time or patience to jump between unintegrated meetings, calls, and chats. When they’re forced to chat in one app, join meetings in another, and follow up via email in a third, they lose focus on priority tasks, which ultimately impacts productivity.
Zoom Team Chat is a centralized space that minimizes this constant back-and-forth. It’s where conversations originate, actions are taken, and everyone can stay updated. Along with the rest of the platform, it serves as the starting point for team connection and collaboration.
You can chat one-on-one or in groups, share links and files all in one place, and quickly find any information with the built-in search. But Zoom Team Chat is much more than just instant messaging. If team members are in a Zoom meeting and a lively discussion is happening in the chat window, the continuous chat feature ensures that conversation isn’t lost. When the session ends, messages remain accessible in Zoom Team Chat for follow-up, along with summaries from AI Companion, recordings, and other shared files.
The continuous meeting chat is just one example of how Zoom Team Chat acts as the connector across the entire ecosystem, weaving interactions into a centralized space. If you’re reviewing email in Zoom Mail, it’s easy to share any important message in a chat with just a few clicks.
Similarly, if you’re chatting with someone and need to make a quick call, just click the video icon to start an instant meeting. Plus, when calling someone via Zoom Phone or receiving a voicemail message, call logs and voicemails appear directly in the individual chat, allowing you to keep all communication history in one place.
Boost your productivity with integrated AI Companion features
Users of Zoom Team Chat have direct access to the AI capabilities of Zoom AI Companion. When there’s a backlog of pending messages, AI helps catch up quickly by summarizing chat threads.
Summarizing and analyzing information is just the beginning. AI Companion also optimizes response times by drafting message drafts with the appropriate tone and length (even from the Zoom Workplace mobile app). Additionally, if scheduling a meeting with a colleague, AI makes it easy to set up appointments directly from the chat.
Since AI Companion can query information across the entire Zoom Workplace ecosystem, users can use the sidebar to ask specific questions about past interactions, such as: “What did [person] mention about [topic]?” The AI will scan messages and provide an accurate summary with direct links to sources, so users can verify details instantly.
Connect external and internal communications
It’s common for teams to use email for external contacts and a chat app for internal communication. However, this forces employees to manage fragmented channels where email threads get lost, files are misplaced, and cross-searching for critical information isn’t efficient.
Zoom Team Chat bridges this gap between internal and external collaboration. Admins can control permissions and decide which external contacts can join internal channels. Additionally, employees see visual indicators when external participants are in a chat, helping them tailor their communication accordingly.
Easy to use, manage, and migrate
If you already have a Zoom license, you can start right away—Zoom Team Chat is integrated into the Zoom Workplace app, with just a click on the relevant icon. Its familiar interface means minimal learning curve for employees.
Admins benefit from centralized management via the Zoom admin portal, simplifying control over the entire platform. If migrating from platforms like Slack, Zoom offers a dedicated migration app and a step-by-step guide to import chat history and content seamlessly. Unlike other solutions, Zoom Workplace provides an all-in-one environment including documents, tasks, and digital whiteboards within a unified interface.