Celonis, global leader in process mining and intelligence, and the accounting and consulting firm PwC have announced the expansion of their strategic agreement. This collaboration, initially announced in 2020 and strengthened in 2021 when PwC became a global platinum partner, combines PwC’s extensive knowledge with Celonis’ innovative capability to transform process intelligence into tangible business value.
“We are thrilled to embark on the next phase of our agreement with PwC,” explains Malhar Kamdar, Chief Customer Officer and Director of Ecosystems at Celonis. “Together, we continue to deliver solutions that help businesses leverage emerging technologies like AI, meet growing customer expectations, and adapt to evolving regulations. By leveraging Celonis Process Intelligence and PwC’s advisory expertise, clients can transform business operations, enhance sustainability, and deliver significant value”.
Celonis and PwC: Driving Business Transformation with Process Intelligence
According to PwC’s Pulse Survey 2024, 82% of U.S. CEOs believe that companies in their country will not survive if they fail to adapt. Additionally, Celonis’ Process Optimization Report reveals that 83% of over 1,200 business leaders surveyed view processes as the greatest value lever and the quickest for change. Through Celonis’ Process Intelligence Graph, companies can analyze, improve, and monitor their processes to understand how they work and how to make them work better.
“Celonis’ technology is key to PwC as we work with clients to radically transform how they create, deliver, and capture value”, states Christian Bartmann, co-director of PwC’s Process Intelligence Center of Excellence. “Just as Celonis is pushing beyond traditional process mining with their process intelligence platform, PwC is pushing beyond conventional consulting with our Business Model Reinvention Framework. This new approach to business transformation utilizes human-led capabilities enhanced by technology to help clients rethink and reinvent their business model”.
The power of collaboration between Celonis and PwC is evidenced by multiple client success stories:
Supply Chain: PwC and Celonis developed a solution for a German manufacturer’s supply chain that allowed the client to visualize material flows at each stage of the production cycle and identify improvement opportunities. By reducing unnecessary movement of goods and reorganizing their plants and warehouses, the client was able to cut costs by over 1 million euros per year and reduce CO2 emissions from transportation by nearly 1,000 tons.
Finance: PwC used Celonis’ platform to uncover trapped value for a major medical device manufacturer and accelerate value realization in their Order-to-Cash process. They identified over $94 million in total value across different areas of the process, including $37 million in free cash flow by reducing blocked orders, as well as $10 million in late deliveries causing invoice delays and $5 million in early deliveries to suppliers.
Compliance: Working with a U.S.-based utilities holding company, PwC utilized Celonis’ solution to uncover hidden value in the client’s Procure-to-Pay process. Specifically, they identified 2,500 hours of manual internal audit activity that could be eliminated through automation, resulting in a total savings of over $2 million.
Process Excellence: Through Celonis, PwC identified significant improvement opportunities for a major U.S. mortgage lender in the process used to request pay-off statements from external creditors. The lender could save up to 92,000 hours of team member time through automation and eliminate 21 days from the loan cycle duration, reducing new orders.