Bankinter has taken a further step in its commitment to innovation and efficiency by implementing Microsoft 365 Copilot, a generative artificial intelligence solution, in several areas of the bank. For the past year, the institution has been working with Microsoft to transform the way its employees carry out their daily tasks, integrating advanced AI directly into the workflow.
This initiative aims to streamline processes and improve efficiency in key areas of the bank. Thanks to Copilot, Bankinter employees will be able to analyze information and extract data more effectively, allowing them to save time on administrative tasks and generate analytical insights with greater precision. This will result in the optimization of processes in areas such as Retail Banking, Corporate Banking, Bankinter Consumer Finance, data management, risks, CRM, and regulatory compliance.
Practical applications in daily work
The implementation of Copilot allows bank employees to make the most of Microsoft tools such as Word, Excel, PowerPoint, and Outlook, with automated functions that simplify task management. In this way, they can focus on higher value-added tasks, such as personalized customer service or in-depth analysis of financial data.
The use of Copilot ranges from automatically generating summaries and documents to creating predictive models and detecting consumer behavior patterns. This, in turn, will allow Bankinter to offer better service to its customers by identifying their needs more quickly and effectively.
Security and privacy, fundamental pillars
In an increasingly regulated environment, data security and privacy have become a priority for Bankinter and Microsoft. The collaboration between both companies ensures that all operations carried out with Copilot comply with the highest data protection standards, aligning with European regulations and ensuring the trust of both employees and customers.
Another step in Bankinter’s innovation strategy
Bankinter has historically been one of the pioneering entities in the field of Digital Banking in Spain. This new implementation of artificial intelligence is a clear reflection of the bank’s commitment to continuous innovation, always seeking to improve its internal processes and offer more efficient services to its customers.
The adoption of Microsoft 365 Copilot is part of a broader strategy by Bankinter to stay at the forefront of the banking sector, in an environment where digitization and automation play an increasingly important role.
Microsoft and its empowerment mission
Microsoft highlights this collaboration as a clear example of its mission to “empower every person and organization to achieve more.” According to the technology company, the integration of Copilot into the tools that Bankinter employees use daily reflects the true power of artificial intelligence: facilitating daily tasks and improving productivity.
With this new implementation, Bankinter reaffirms its leadership in technological innovation, opting for solutions that not only improve internal efficiency but also strengthen its ability to offer quality service to its customers.
via: Noticias inteligencia artificial