The company Alcatel-Lucent Enterprise has announced the launch of Diamond Network Support Services, a premium enterprise network support service designed to optimize operational efficiency. With this service, customers will have a designated support engineer who will accelerate the resolution of network issues to ensure compliance with security regulations.
Quick and Effective Resolution of Network Issues
Alcatel-Lucent Enterprise’s DSEs act as dedicated guardians of customers’ networks, providing personalized and fast assistance to solve complex problems. These specialists have a deep knowledge of the processes, operations, and network history of each customer, allowing them to offer tailored solutions that minimize downtime.
“Our DSEs serve as a single point of contact, ensuring priority attention and fast resolution. With direct access to our R&D engineers, they can solve network issues in record time, crucial for mitigating the risks of interruptions,” stated Blandine Lurin-Leopold, Business Line Manager at Alcatel-Lucent Enterprise.
More Reliable and Secure Networks
In addition to addressing immediate issues, DSEs offer proactive guidance to maintain the overall health of networks. This practical approach minimizes interruptions and ensures smooth transitions during updates. Additionally, DSEs provide knowledge transfer sessions to enhance the technical capabilities of customers’ IT teams.
“Diamond support facilitates customers navigate technical and security advisories, while our Zero Trust Network solution plays a key role in compliance with the EU NIS2 Directive. We take cybersecurity very seriously, and our DSEs work closely with customers’ IT staff to ensure their organizations not only meet regulations, but also stay secure in the long term,” commented Sebastien Baudribos, VP of Customer Care at Alcatel-Lucent Enterprise.
Availability and Applications
Diamond support is available for medium and large enterprises, especially those with mission-critical environments. It is part of a broader offering of complementary services that include full coverage and long-term support.
About Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise provides personalized technology experiences that enable businesses to effectively connect everything. We offer communication solutions, digital networking, and cloud services, with services designed to ensure the success of our customers through flexible cloud, on-premise, or hybrid business models. All our solutions have built-in security and limited environmental impact.
With over 100 years of innovation, Alcatel-Lucent Enterprise is a trusted advisor to over one million customers worldwide. Based in France and with over 3,400 commercial partners globally, we achieve effective global reach with a local focus.