Accenture and OpenAI have announced a new collaboration focused on a very clear goal: bringing foundational artificial intelligence (AI) to the core of large organizations’ operations. The agreement, unveiled in Madrid, aims to combine OpenAI’s technology with Accenture’s industry and operational expertise to scale AI adoption beyond pilots and isolated tests.
As announced, Accenture will deploy ChatGPT Enterprise among tens of thousands of its professionals. The tool will be used in consulting as well as in operations and service delivery, enabling teams to leverage advanced AI models to analyze information, prepare documentation, design proposals, or enhance internal and client-facing processes. The company will integrate these models into its daily workflows as a cross-cutting layer of intelligence over its services.
A program to industrialize foundational AI
The partnership goes beyond licensing technology: OpenAI and Accenture have launched a joint program that combines OpenAI’s enterprise products with Accenture’s AI knowledge and industry experience. The goal is to help clients deploy foundational AI capabilities in real-world scenarios, with implementation guides, industry use cases, security criteria, and deployment models.
This program targets sectors such as financial services, healthcare, public sector, and retail, where modernization often coexists with legacy systems. The aim is to transform traditional processes into AI-powered workflows capable of automating tasks, supporting decision-making, and coordinating complex operations.
AI agents for critical business functions
The collaboration also focuses on key horizontal functions within companies: customer service, supply chain, finance, human resources, and other critical operations. Accenture will use OpenAI AgentKit to help its clients design, test, and deploy customized AI agents that connect with existing systems and act upon them.
These agents are designed to operate in the background or in assistant mode: from preparing responses and summaries to orchestrating workflows, always within the security and governance frameworks required by large organizations. The approach aims not only to introduce language models but to deeply integrate them into each company’s business logic.
AI integrated within Accenture itself
At the same time, the professional services firm will utilize ChatGPT Enterprise to bolster its internal transformation. With direct access to advanced models, Accenture aims to accelerate AI training across all roles, from technical profiles to business teams.
The company has also committed to promoting certifications and specialization in OpenAI technologies, with the intention of building one of the largest groups of professionals specifically trained in this platform. This combination of internal use and deployment expertise will serve as a foundation to support clients in their own AI adoption journey.
Accenture as a partner to scale OpenAI in the business world
The alliance also has an operational aspect for OpenAI. Accenture will assist in the company’s accelerated business expansion, collaborating on the design and delivery of global front and back-office functions.
The approach involves integrating OpenAI’s technologies into the core of these operations, turning the company into a “zero client” that demonstrates how AI can reconfigure internal processes at scale. This strategy reinforces Accenture’s role as a leading partner for bringing advanced AI into the corporate environment and helps OpenAI bring its capabilities closer to organizations worldwide.
A partnership designed for “business reinvention”
Accenture describes this agreement as another step in its strategy to support large organizations in developing their “digital core,” optimizing operations, and growth. With approximately 779,000 professionals working with clients in over 120 countries, the company combines capabilities in cloud, data, and AI with expertise across multiple industries and business functions.
The collaboration with OpenAI aligns with this roadmap: transforming foundational AI into a structural component of corporate processes, rather than just an experimental technology. For OpenAI, the alliance provides a partner with high deployment and governance capabilities in the enterprise sector. For Accenture, it strengthens its role as a bridge between advanced AI capabilities and the specific business challenges of its clients.
Both companies share a common vision: that the next wave of business transformation will be driven by AI systems capable of understanding context, making decisions within defined boundaries, and working seamlessly with people and systems. This partnership aims to be a key driver in turning that vision into large-scale operational realities.
Source: AI News