Red Hat, a global leader in open source solutions, has announced the launch of Red Hat Confirmed Sovereign Support, a new technical support model aimed at the 27 European Union member states. This initiative seeks to address the growing need for digital sovereignty across the continent by providing support managed entirely by EU citizens and from within European territory for the company’s software subscriptions.
The goal of this proposal is to give European organizations greater local and certified control over their critical IT operations, ensuring technical management aligns with community regulations and standards.
Increasingly, European governments and business leaders view digital sovereignty as a key element to enhance competitiveness, protect infrastructure from geopolitical risks, and safeguard the region’s data and technology. Furthermore, this trend aligns with the EU’s commitment to a resilient cloud infrastructure, AI innovation, and transparency in the technology supply chain, along with regulatory compliance and operational autonomy.
Red Hat Confirmed Sovereign Support responds to this rising demand, building on the company’s more than a decade of experience in developing region- and industry-specific support models, especially in sectors with high regulatory requirements.
With this new initiative, Red Hat strengthens the security and operational sovereignty of European organizations, reinforcing its position as a trusted technology partner for over 20,000 companies worldwide within the realm of open hybrid cloud.
The program marks a strategic step toward establishing a European sovereign mandate, with Red Hat positioned as a key ally to bolster the continent’s technological autonomy and digital resilience.
Red Hat Confirmed Sovereign Support will deliver the highest levels of technical expertise, with support staff located within Europe and greater independence from non-community dynamics, thereby enhancing operational resilience and supporting business continuity goals. This initiative extends Red Hat’s commitment to empower clients with control, choice, and transparency in open source technologies through key features such as:
- Dedicated EU personnel: Support expertise provided by EU-credited citizens operating exclusively within the 27 EU member states.
- Localized operational control: Ensures that EU technical support supervises and manages support services from within the European Union itself.
- 24/7 regional availability: Provides uninterrupted technical support within the EU region, aligning with sovereignty and service continuity requirements.
- Expansive local ecosystem: Red Hat’s approach is further amplified by its robust network of over 500 EU cloud partners, many of whom already provide sovereign clouds. This strong network strategically reduces dependence on non-community hyperscalers by offering clients robust, local alternatives aligned with regional regulatory policies and economic priorities.
- Foundation for sovereign cloud: Red Hat Confirmed Sovereign Support is designed to serve as a foundation for Red Hat’s broader open hybrid cloud and AI portfolios, enabling organizations to deploy, operate, and maintain their current and future IT infrastructure independently across any sovereign cloud environment.
Red Hat believes that the only reliable path to digital sovereignty is built on open source technology, which inherently provides the transparency and auditability required by regulators and organizations alike. This approach, centered on choice and control, fundamentally differentiates Red Hat from proprietary “sovereign” offerings based on closed software and opaque architectures.