The hosting company Hostinger, one of the fastest-growing globally, has announced the latest evolution of its AI assistant Kodee, capable not only of answering questions but also of executing over 350 actions directly on the infrastructure. This capability has enabled the company to achieve an annual savings of over 9 million euros and significantly improve customer satisfaction.
From Chatbot to Autonomous Agent
Launched in 2024 as a quick-response assistant, Kodee has become an operational AI agent in less than two years. Today, it can migrate websites, optimize server speed, add DNS records, or even manage products in WooCommerce stores.
By August 2025, Kodee handled 750,000 conversations and resolved 75% of them autonomously, up from 50% earlier this year. When it acts directly instead of just providing information, customer satisfaction increases by 4%.
“Kodee can perform more than 350 actions for clients, from registering domains to writing blog posts. This frees our specialists from repetitive tasks and enhances the user experience,” explained Giedrius Zakaitis, Hostinger’s Director of Product and Technology.
Three Key Impacts
1. Nearly Instant Response
The average wait time to receive help has decreased from 28 seconds in 2024 to just 9 seconds in 2025. 93% of inquiries are addressed in under 2 minutes, compared to 77% last year.
2. Scaling Without Hiring More Staff
Hostinger’s customer base now exceeds 4 million users across more than 150 countries, and inquiries have doubled in four years. Nevertheless, the number of human specialists has decreased by 20% (to 312 staff members).
The company emphasizes that no employees have lost their jobs: some have transitioned to new roles, others have not been replaced, as AI takes on repetitive tasks.
3. Efficiency and Cost Savings
To handle the current volume of requests with only human staff, Hostinger would need between 700 and 800 additional agents. Instead, a team of 14 manages and trains Kodee.
In August, this automation saved over 750,000 euros, projecting an annual savings of more than 9 million euros.
What Kodee Can Do
Kodee is directly integrated with Hostinger’s infrastructure via the Model Context Protocol (MCP), enabling it to perform actions across various areas:
- Web hosting: migrate sites, optimize performance, create backups.
- WordPress: publish posts, manage products, generate store reports.
- Website Builder: edit images, update SEO, change texts and product details.
- VPS: check server health, enhance security, scan for malware.
- Domains: configure DNS, register new domains.
- Payments: subscribe to services, update plans, manage invoices.
For complex inquiries or clients preferring human interaction, the expert team remains available 24/7.
Beyond Support: An AI Ecosystem
Kodee is part of a suite of AI-powered tools in Hostinger’s goal to streamline digital project creation and management:
- Hostinger Reach: AI-driven email marketing platform.
- Hostinger Horizons: AI-powered website and app generator.
- Website Builder: automatic website design, content writing, image generation, SEO optimization.
- WordPress Integration: AI solutions for building, optimizing, and troubleshooting.
Through these, the company reinforces its mission to make professional online presence accessible to everyone, regardless of technical skills.
FAQ
What percentage of inquiries does Kodee resolve independently?
It currently handles about 75% of support conversations on its own, with this figure continuing to grow as its capabilities expand.
What kinds of tasks can the AI agent perform?
Kodee executes over 350 actions, including website migrations, speed optimization, domain management, WordPress publishing, or VPS security setup.
Have there been layoffs at Hostinger due to Kodee’s implementation?
The company confirms that no layoffs have occurred due to AI. Some roles have evolved, and staff now focus on more complex tasks.
How does Kodee differ from a traditional chatbot?
Unlike a chatbot, Kodee not only responds but also executes real actions on the hosting infrastructure, from DNS configuration to content management, drastically reducing resolution times.