Salesforce announced its updates for Q2 FY26, reaffirming its ambition to become the unified platform for agents, data, and applications. The company launched Agentforce 3, strengthened its ecosystem through key acquisitions, and expanded AI integration across products like Slack, Data Cloud, Tableau, and Marketing Cloud.
Agentforce 3: total control and open standards
The third generation of its intelligent agent platform features a Command Center that enables real-time monitoring of agent health and performance, optimizing outcomes.
The most notable focus is on interoperability:
- Native support for Model Context Protocol (MCP) and Agent2Agent (A2A).
- Enhanced Atlas Architecture offering lower latency, greater resilience, and support for running proprietary and third-party LLMs, like Anthropic.
- An expanded AgentExchange featuring MCP servers from over 30 partners, including AWS, Google Cloud, and IBM.
This approach makes Agentforce 3 a de facto standard for AI-driven digital work in enterprise environments.
Slack, the new enterprise operating system
Salesforce envisions Slack as the Main Interaction Layer of its platform:
- Salesforce Channels: transforming CRM into real-time conversations.
- Tableau Next in Slack: sharing dashboards and AI-powered metrics within channels.
- AI-powered enterprise search with connectors for Microsoft Teams and Confluence.
- Coming soon: AI-generated huddle notes, profile summaries, and automatic tasks.
Additionally, all paid Slack plans now include AI features and advanced security.
New verticals for Agentforce
Salesforce continues its path of hyper-sectoral specialization:
- Net Zero: agents for sustainable reporting and regulatory compliance.
- Revenue: automation of the quote-to-cash cycle.
- Public Sector: citizen transactions and licensing with regulatory compliance.
- Manufacturing: operational optimization and industrial customer service.
Marketing Cloud Next: autonomous marketing
One of Q2’s surprises is Marketing Cloud Next, an agentic solution enabling marketing teams to delegate tasks like campaign creation, results optimization, and 1:1 personalization to AI. Fully integrated within the Salesforce Platform, it extends to sales, service, and commerce.
M&A and AI investments
The company had a busy quarter in acquisitions:
- Bluebirds, an AI prospecting platform.
- Waii, a natural language-to-SQL solution for Data Cloud and Tableau Next.
- Regrello, an AI-native solution to automate complex processes (expected to close in Q3 FY26).
Meanwhile, Salesforce Ventures expanded its portfolio with investments in Cohere, Datumo, and fal, and strengthened its alliance with Genesys.
Internal use: 1 million tickets resolved by AI
Salesforce also acts as “customer zero”: Agentforce has already resolved over 1 million support queries, with an 84% autonomous resolution rate and projected savings of 50 million dollars annually.
Conclusion
With Agentforce 3 and deep AI integration across its ecosystem, Salesforce takes a decisive step toward leading the era of the digital agentic workplace. The company aims not only to provide automation tools but also to set open standards for human-agent collaboration in the near future.
Frequently Asked Questions (FAQ)
What differentiates Agentforce 3 from previous versions?
Interoperability via MCP and A2A standards, the new Command Center, and architectural improvements that reduce latency and increase resilience.
What role does Slack play in the strategy?
It becomes the primary interface of the Salesforce ecosystem, integrating CRM, AI, Tableau, and new search and automation features.
Which acquisitions are most notable this quarter?
Bluebirds, Waii, and Regrello, all focused on expanding AI capabilities and enterprise automation.
Does Salesforce use its own agents?
Yes, it has already resolved over 1 million cases through its support portal, reducing costs and response times.
via: financial portal