Unicaja has entered into a ten-year strategic partnership with DXC Technology, a global leader in technology services and a Fortune 500 company, to modernize and transform its banking operations. This collaboration is part of the new Strategic Plan 2025-2027, focusing on growth, operational efficiency, and enhancing the customer experience.
The agreement marks a significant step in Unicaja’s commitment to evolve toward a more agile, scalable operational model centered on service excellence. Over recent months, the bank conducted a thorough analysis of its current model and outsourced services, identifying opportunities for improvement through the integration of emerging technologies like generative artificial intelligence and a comprehensive review of third-party collaboration strategies.
DXC will lead the implementation of this new model. Resulting from a competitive process involving the country’s leading technology providers, Unicaja selected DXC Technology to spearhead this ambitious operational transformation. As part of the deal, DXC will acquire FK2, a company within the Unicaja Group, and take on a key role in the bank’s operational management, subject to regulatory approvals.
Thanks to this partnership, Unicaja will leverage DXC’s capabilities in automation, industrialization, artificial intelligence, and technological innovation, combined with its extensive banking sector experience. This synergy will enable the bank to face future challenges with a next-generation operational model that is more robust, efficient, and adaptable to the growth outlined in its strategic roadmap.
Estrella Botas, Unicaja’s Director of Technology and Operations, highlights: “This agreement is a milestone on our journey towards a smarter, more dynamic operational model. It’s not just about adopting technology but transforming how we work to deliver a more agile and effective service to our clients.”
Juan Medina, Director of People, Organization, and Legal, emphasizes that this move will accelerate the transformation, leveraging DXC’s proven experience in industrial processes and technological capabilities. He added, “This initiative strengthens FK2’s current team, which will remain crucial in this new operational phase.”
For DXC Technology, the project reinforces its leadership position in the Spanish financial sector. Alfonso García, President of DXC Technology Spain and Portugal, states: “The country’s top banking entities trust us for our ability to provide a competitive advantage and manage change in complex environments. This agreement with Unicaja demonstrates our commitment to delivering sustained operational excellence.”
With this alliance, Unicaja advances toward a more digital, efficient, and customer-centric future, positioning itself as a technological transformation leader in the Spanish financial industry.