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The new solution unifies the experience of two cybersecurity giants to provide remote and on-site assistance during critical incidents, from the first minute until full recovery.
Sophos has announced the general availability of its new service Sophos Emergency Incident Response, a proposal that promises to revolutionize how companies can tackle cybersecurity emergencies. Resulting from collaboration with Secureworks, the solution combines the power of both response teams into a single converged offering that covers all phases of security incident management.
A service designed to act when every second counts
In the current context, cyber threats are evolving at a breakneck pace, affecting not only the computer and financial systems of organizations but also their reputation and operations. According to Sophos, it is essential to have an experienced provider capable of acting quickly and effectively against any threat.
The new Emergency Incident Response service is aimed at companies that are under attack—or suspect malicious activity—and need immediate assistance, both remote and on-site. Sophos guarantees coverage of all phases of incident response: from the first contact and forensic investigation to containment and remediation, culminating in a post-incident report with analysis and recommendations to prevent future attacks.
Global intelligence and expertise for recovery
Sophos’s proposal is not only based on an agile response but also on the integration of advanced threat intelligence and the accumulated experience of its teams. Specialists from Sophos and Secureworks, now integrated under the Sophos X-Ops division, include pentesters, cyber threat researchers, and forensic analysts capable of identifying the most sophisticated techniques used by attackers.
Among the main benefits of the service are:
- Deployment of global expertise: The partnership between Sophos and Secureworks offers clients access to a network of certified experts, accustomed to managing everything from routine incidents to advanced or highly customized cybercrime scenarios.
- Impact reduction and rapid containment: Real-world attack experience allows for prioritizing, containing, and neutralizing active threats, expelling attackers from the affected environment and minimizing additional damage.
- Comprehensive capability coverage: The service includes remote and on-site technical support, leadership and coordination of incidents, ransom negotiation (for ransomware), incident-specific threat intelligence, and active search for hidden persistent threats.
- In-depth analysis and future prevention: After resolution, clients receive a thorough report with root cause analysis, actions taken, and reinforcement recommendations, including a summary accessible to non-technical profiles.
Beyond the emergency: long-term strengthening
Sophos’s approach is not limited to incident containment. The goal is to provide organizations with a clear understanding of what happened and, above all, help elevate their resilience against future attacks. The integration of threat intelligence and personalized consulting allows companies to learn from the crisis and improve their defenses.
The new offering replaces the previous Sophos Rapid Response service, adding enhanced capabilities and joint support with Secureworks.
Conclusion:
The alliance between Sophos and Secureworks responds to the growing challenge of modern cybersecurity, offering a comprehensive, immediate solution backed by the global experience of both players. In a landscape where cyberattacks are becoming increasingly sophisticated and disruptive, having partners capable of acting swiftly and thoroughly can make the difference between a well-managed crisis and a major disaster for any company.