The new capabilities integrate observability, incident response, service management, and AI-driven automation to reduce resolution times and enhance business continuity.
SolarWinds, a global provider of observability and IT management solutions, has unveiled a significant evolution of its portfolio aimed at helping organizations tackle current challenges in operational resilience within hybrid IT environments. With advanced integration of AI-driven automation, comprehensive observability, service management, and incident response, SolarWinds seeks to empower IT teams to proactively address issues, reduce complexity, and ensure business continuity.
“Many companies feel caught between the pressure to innovate and the operational challenges each new technological wave brings,” said Cullen Childress, Chief Product Officer of SolarWinds. “What they need is not just to adapt, but rather solutions that enhance their ability to withstand and thrive amid disruption.”
A Comprehensive Approach for Genuine Resilience
Digital transformation, the rise of hybrid work, and the increasing adoption of emerging technologies like generative AI have created more distributed and complex IT environments. In this context, IT teams face challenges such as alert overload, siloed data, and lengthy incident resolution times. All of this can lead to critical interruptions, revenue losses, and reputational damage.
SolarWinds’ new offering addresses these challenges with a unified suite that combines:
- Enhanced observability with expanded visibility for multicloud environments (GCP, AWS, Azure) and on-premises.
- Intelligent incident response with Squadcast, which centralizes alert management, standardized protocols, swarming with Microsoft Teams or Slack, and on-call shift management.
- Proactive log analysis and root cause determination through features such as AI Log Insights and Root Cause Assist, which allow for anomaly detection and automate diagnostics before severe incidents occur.
- Optimized database management with AI Query Assist, which helps improve the performance of SQL queries through automatic recommendations.
- Runbook automation and regulatory compliance with new features in SolarWinds Service Desk, which include automated resolution guide generation and masking of sensitive data.
Adaptability and Scalability for All Organizations
The new products are already available and offer flexible deployment options tailored to businesses of all sizes, from small and medium-sized enterprises to large corporations. This evolution aligns with SolarWinds’ vision of providing simple yet powerful tools for increasingly demanding hybrid environments.
“For 25 years, learning and adaptation have been the cornerstones of our success,” said Sudhakar Ramakrishna, CEO of SolarWinds. “Our commitment is to share that knowledge with our customers so they can navigate the present and prepare for the future of the IT landscape.”
SolarWinds Commits to Responsible AI
By incorporating AI into all its solutions, the company strengthens its value proposition based on reliable automation, reduced operational burden, and smarter incident lifecycle management. SolarWinds’ strategy focuses on contextual observability and accelerated resolution, two key aspects for any organization that depends on its digital infrastructure.
About SolarWinds
SolarWinds (NYSE:SWI) is a leader in observability and IT management software designed for modern, hybrid, and distributed environments. Its solutions enable thousands of companies worldwide to maintain resilient, secure, and high-performing infrastructures. The SolarWinds community of users and experts, such as the THWACK platform, provides an active ecosystem of collaboration and continuous innovation.
Source: SolarWinds