HP has announced a significant expansion of its artificial intelligence (AI)-based service offerings and its certified refurbished hardware portfolio. These updates are designed to enhance device reliability, maximize employee productivity, and promote sustainable business practices. The innovations stand out with the integration of AI-driven insights, new device registration services, and an expanded offering of refurbished PCs.
New AI-Based Support Services
HP has introduced enhancements to its support packages with the addition of predictive diagnostics and advanced AI capabilities. These innovations aim to reduce employee downtime by optimizing problem resolution before it escalates to critical incidents.
Enhanced Support Packages
| Package | Main Features |
|---|---|
| HP Essential Support | Remote support on business days, onsite repair, optional predictive diagnostics through AI-based insights. |
| HP Premium Support | 24/7 support, next business day onsite repair, predictive alerts, and ticket automation. |
| HP Premium+ Support | Includes all of the above, plus priority access to parts and expertise for faster repair times. |
Availability: These services are available globally and can be purchased as an add-on for new or existing devices, even those out of warranty.
HP Device Registration Service: Simplifying Device Management
The new HP Device Registration Service streamlines the setup and registration of devices on modern management platforms like Microsoft Intune. This service is especially relevant given the end of support for Windows 10 in October 2025, which will drive organizations to refresh their technology fleets.
Service Features
| Functionality | Description |
|---|---|
| Smooth Integration | Registration in Intune directly from the factory, eliminating additional configurations by IT. |
| Automation and Reporting | Automates the registration process with detailed reports for efficient monitoring. |
| Autopilot Compatibility | Application of profiles and user configurations for an optimized experience from the first use. |
| Multi-Tenant Support | Management of devices across multiple domains or dynamic tags. |
Availability: Global starting February 2025.
Expansion of Certified Refurbished PC Portfolio
HP is expanding its line of refurbished PCs with new models available in more countries, promoting sustainability through reliable and circular technology solutions.
New Models Available
| Model | Available Regions | Support Features |
|---|---|---|
| HP EliteBook 830 G8 | U.S. | Support package options for 2 or 3 years. |
| HP EliteBook 840 G8 | U.S., France, Spain, etc. | Standard 1-year offsite support, extendable. |
| HP EliteBook 850 G8 | Multiple regions | Extendable support with onsite repairs. |
| HP EliteDesk Mini 800 G6 | Global availability | Optimized for hybrid work environments. |
The refurbished devices are ideal for companies looking to balance performance, sustainability, and costs, while also complying with increasing regulatory requirements regarding the circular economy.
Impact of HP Innovations
According to Marcos Razon, President of Lifecycle Services at HP, the integration of AI in support services enables the prevention of issues before they arise, enhancing business efficiency and productivity. These solutions not only address current technological needs but also position HP as a leader committed to sustainability and digital transformation.
HP continues to transform the technology landscape with solutions that integrate advanced AI, sustainability, and optimized services. These innovations reinforce the company’s commitment to business productivity and sustainable practices, providing tools that meet the demands of the modern workplace.
via: HP