IBM and Minsait, a subsidiary of Indra specializing in digital consulting and business transformation, have announced the creation of a Center of Excellence (CoE) in generative artificial intelligence. This initiative, based on IBM’s watsonx AI and data platform, aims to accelerate the implementation of innovative solutions to promote the digital transformation of Spanish organizations.
### Objectives and Focus of the Center of Excellence
The CoE will initially focus on developing use cases and pilot projects in the area of customer service. These projects will be implemented both within Minsait’s internal areas and in client environments, using IBM technology. The main purpose is to validate the potential of generative AI to:
– Solve real business problems
– Improve business processes
– Analyze service quality
– Automate support processes
– Empower digital workplace in various sectors
The IBM watsonx platform will play a central role in these projects, enabling companies to harness the power of AI to transform their operations.
### Strategic Collaboration between IBM and Minsait
This initiative is part of a strong collaboration between both companies, who share a deep commitment to innovation and the transformation of the Spanish business landscape. As part of this alliance, IBM has designed a training program for Minsait, which includes online itineraries and in-person sessions, culminating in certifications that empower the entity’s experts to address various use cases with IBM technology.
Raúl García, Ecosystem Leader at IBM for Spain, Portugal, Greece, and Israel, emphasized the importance of this collaboration in developing innovative solutions that drive digital transformation and create a tangible impact on Spanish companies.
### Use Cases and Benefits
Currently, several use cases are being developed in the realm of User Support Centers. Thanks to the generative AI-based solution, the following has been achieved:
– Significantly improve audit process efficiency
– Reduce the time needed for audits
– Increase the number of audited calls
– Select calls requiring specific attention for manual review
Ignacio Fernández, Minsait’s Global Director of Financial Services, highlighted that this initiative will accelerate the adoption of artificial intelligence among Spanish organizations, exploring new horizons and business agreements.
### Flexibility and Scalability
The joint initiative started under IBM’s cloud architecture, leveraging its agility and scalability. However, the architecture is designed to allow a seamless migration to an on-premise environment, offering great flexibility as the collaboration progresses.
Through the development and implementation of innovative solutions based on generative AI, this joint initiative will help Spanish companies address current and future market challenges, enhancing their competitiveness and efficiency in the digital age.