In a world where technology is advancing at a rapid pace, the financial services and banking sector is not being left behind, embarking on a journey of digital transformation through cloud solutions. Two recent examples demonstrate how the successful transition to cloud computing can revolutionize operational efficiency, customer experience, and information security.
Migration to the cloud improves security and scalability in data analysis
A banking institution with several centuries of experience recognized the need to scale its operations and improve the security of its data. Faced with stricter rules on data retention and the importance of maintaining the trust of its clients, the entity decided to move its big data platform to the cloud.
The process involved creating an infrastructure that allowed the capture of data from various sources, which were then organized and modeled appropriately. The agility of the cloud allowed for automation and significantly accelerated processes, from development to production, resulting in a strong positive impact on the institution’s financial crime unit.
The reduction in time to market products and the more effective identification of activities such as money laundering are just some of the advantages that this migration has brought. With the power of machine learning and artificial intelligence, the bank has been able to substantially reduce false positives in its security alerts, better protecting both the institution and its users.
Digital transformation drives customer service and renews the banking business
A bank with a strong presence in its region made a significant leap by modernizing its tools and systems, transitioning from a local infrastructure to a cloud solution. This change not only optimized maintenance costs and accelerated the delivery of services, but also facilitated collaboration and access to internal information.
The democratization of access to data and the improvement in communication channels have freed employees from internal processes that consume time, allowing them to dedicate more efforts to providing an enhanced customer experience. With the implementation of collaborative and built-in security solutions, the entity has achieved a more efficient workflow, opening the doors to a more open and dynamic organizational culture.
The adoption of advanced data analytics and machine learning through fine-tuned cloud has led to personalized tools that address specific challenges such as financial fraud. Thanks to the agility and security offered by the cloud, this bank has positioned itself as a customer-centered financial institution and a leader in innovation, preparing for future implementations that promise to further boost its productivity and efficiency.
Both cases testify to the transformative capacity of the cloud in the financial sector, offering solutions that not only contribute to security and regulatory compliance but also open new avenues for customer service and the banking operations of the future. The cloud has become a strategic ally for banks seeking to innovate and stay ahead in a competitive and ever-changing market.