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The upcoming May 14th will mark Insurance Day, a day that serves to reinforce its strategic role within the Spanish business framework. In a context where operational and technological risks are increasing, Spanish SMEs are willing to invest more if it means ensuring greater protection. These insights are drawn from the report "Business Perspective of SMEs in Spain" prepared by Acquis.
In this regard, business insurance becomes even more important when considering the growing use of leasing and renting models to access key assets like machinery, technology, furniture, and more. The report also indicates that 63% of SMEs work with financial intermediaries to finance essential equipment, meaning that any delay in repair or replacement can directly impact productivity. The quality of insurance associated with these assets thus becomes a strategic factor in ensuring operational continuity.
Greater Willingness to Invest for Better Service
In addition to coverage, companies value service quality: 77% would invest more in insurance that offers responsive and efficient support, while 75% particularly prioritize speed in repairs or replacements following a claim. These figures reflect a new mindset among business owners: insurance is no longer seen as merely an additional requirement but as a key tool to avoid productivity downtime, protect business relationships, and maintain overall competitiveness.
“With one-third of SMEs expressing frustrations in the insurance claims process, equipment leasing has the potential to create significant benefits for lessors. It’s crucial to work with a specialist in this field focused on delivering excellent service to its lessees and protecting long-term relationships with clients. Additionally, it’s vital to remember that insurance remains a fundamental preventive tool to ensure operational continuity in the face of unforeseen events,” emphasizes Luis Targhetta, Business Development Manager for Iberia and Italy at Acquis.
Remaining Challenges in the Sector
Despite the progress made, the study also highlights areas that need improvement in the insurance sector. 39% of SMEs state that the claims process was neither comfortable nor easy, 37% are dissatisfied with the speed of resolution, and 30% criticize the quality of customer service.
In parallel, 82% of SMEs have had to activate their policy in the last three years, demonstrating that insurance is widely used in daily operations. Companies are calling for fewer procedures, more solutions, and response times that adapt to the actual pace of their businesses.
An Opportunity to Evolve
Celebrating Insurance Day presents an opportunity for the sector to take a step forward. Beyond covering risks, it must anticipate them, digitize processes, and focus on the insured’s experience. In an economic environment demanding agility and resilience, business insurance must position itself as a strategic partner for SMEs.