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Artificial intelligence (AI) has become a key tool for the public sector in Spain. According to the recent Ascendant Report by Minsait, 48% of public administrations are already using AI in specific citizen service cases, while another 52% are leveraging it to enhance cybersecurityCybersecurity solutions are essential in today’s digital era… and manage risks. These advancements reflect a significant shift in how institutions interact with citizens and optimize their operations.
The Minsait report titled AI: A Snapshot of a Revolution in Progress examines the adoption of AI in public and private entities, highlighting how the public sector in Spain is harnessing the potential of this technology to improve internal management and service delivery. Among the most common uses of AI in the public sphere are the implementation of chatbots and the automation of responses to citizen inquiries, allowing for a more agile and personalized experience in their interactions.
Boosting Efficiency and Citizen Experience
One of the main reasons administrations have incorporated AI is the pursuit of greater efficiency in their internal processes, a crucial aspect for 81% of the institutions surveyed in the report. Additionally, 41% believe AI is essential for improving citizen experiences in their interactions with various government agencies, emphasizing the importance of adapting public services to the expectations of an increasingly digital society.
“Thanks to decisive public and private investment, Spain is now positioned as a leader in Europe in telecommunications infrastructure and social connectivity. This has allowed us to tackle current technological challenges and open up opportunities for a more inclusive, efficient, and competitive digital future,” says Luis Fernández Hernando, Global Director of Public Administration at Minsait.
Barriers to AI Implementation: Organizational Culture and Talent Shortage
Despite the push towards digitalization, public institutions face significant barriers to the full adoption of AI. Three out of four administrations cite the lack of a business culture and strategic vision as the main obstacle. Additionally, the shortage of specialized talent, particularly in AI profiles, is identified as a critical barrier by 25% of institutions.
Other factors include the absence of a clear regulatory framework regarding privacy and data protection (26%) and inadequate technology infrastructure in some areas (19%). The need for advanced data management models and overcoming knowledge silos also represent significant challenges in this transition.
AI in the Public Sector: Towards Optimized Spending and Better Services
The impact of AI extends beyond operational efficiency. Minsait emphasizes in its report that automating complex tasks and utilizing predictive analytics provide a unique opportunity to reduce public spending and improve services offered to citizens. From optimizing government processes to anticipating cybersecurity risks, AI is reshaping the role of the public sector in the digital age.
“Many public entities have bet on data use and interoperability of their systems over the past year. The next step in their modernization will be the development of AI applications with two clear objectives: efficiency in public spending and optimization of citizen services,” adds Fernández Hernando.
The Future of AI in Administration
As digital transformation continues to advance, it is expected that more and more administrations will adopt artificial intelligence technologies to address contemporary challenges and respond to the needs of a connected society. The Ascendant Digital Maturity Report 2024 by Minsait details this landscape in depth, noting that with the right tools, administrations can not only improve the efficiency of their processes but also strengthen citizen trust and satisfaction.
The commitment of institutions like Minsait, which leads in digital transformation within the Indra Group, underscores the potential of AI to create a more agile, secure, and citizen-centered public administration.
via: Minsait