The Digital Maturity Report 2024 reveals the rapid evolution of the adoption of artificial intelligence (AI) in organizations, highlighting a significant expansion of use cases, especially in generative AI. Luis Abril, Executive Advisor of Indra, points out that the majority of organizations that have already implemented AI have done so motivated by operational efficiency (72%), improvement in decision-making (34%), and the evolution of both customer and internal user experience (31%).
With the growing presence of artificial intelligence in the business and technological sphere, Spanish organizations are laying the groundwork to integrate this technology into their processes and harness its growth potential. Although only 10% of companies currently have a fully integrated AI plan in their strategies, “36% have already started developing it, and only one in four does not plan to have it in the medium term,” Abril indicates, highlighting the strategic importance that AI will have in businesses.
Luis Abril, also CEO of Minsait, made these statements during the launch of the Ascendant Digital Maturity Report 2024, entitled “AI, a snapshot of a revolution in progress.” The report analyzes the context and level of AI adoption among companies and public administrations. The information comes from over 900 organizations, from Spain and other countries, spanning 15 different sectors.
According to Minsait’s analysis, “a qualitative leap is perceived that leads to new management models, where AI is integrated into all functions of the organization, allowing people to focus on higher-value activities.” To make this a reality, one of the biggest challenges for companies and institutions will be to accelerate innovation and agile implementation of AI to maintain competitiveness and continue growing sustainably, explains Abril.
The report provides a detailed insight into how AI is being integrated into organizations and highlights the need for a proactive approach to capitalize on the opportunities it offers. This entails not only applying the technology but also redesigning processes, improving decision-making, and prioritizing the customer experience.
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*The use of the term “chain of value” has been modified for clarity and understanding purposes.